Visual Chat – Live Chat & Remote View
With Visual Chat you can provide Live Support with 2 way Desktop Remote Viewer for your website! Blow your customers away.
- Real time AJAX chat
- Beautiful, flat & responsive design
- View the page where your customer is.
- Operators can view online users and initiate chats
- Operators can visually show any website element to the customer (through the different pages)
- Operators can use preprogrammed sentences using shortcuts
- New “Chat Operator” user role
- You can assign the operator capability to any another role
- Chat logs management
- Operator can transfer discussion to another online operator
- If there is no operator online, a contact form appears
- Colors are customizable
- Sound notification on new message
- Import / Export data tool
- Customers IP detection
- See the country and city of customers
- Texts are editable from backend
- Multilingual .po ready (French translation included)
- Automatic updates
- Reactive support !
Working in a Team Environment and need help to resolve a query ? No problem, you can simply transfer Chats to the right operator from within the live window.
Colors are fully customisable, you can select notification sounds for new messages, import and export data for analysis and view Country and City of your customers.